Privacy Policy

Controller: Trading Metrics

Contact us at support@tradingmetrics.com or via Live chat.

This Policy applies to information we process when you visit our site, create an account, use free documentation, interact with our live chat, or (in the future) subscribe via a payment provider. It does not apply to websites, apps, or services we do not control.

Information you provide

• Account: email address; password (stored using strong hashing and additional safeguards).
• Trading content: entries, notes, metrics, and files you upload to the Services.
• Support & live chat: messages and contact details you provide when you contact us.
• Billing (future): subscription tier and payment metadata. We do not store full payment card details on our servers; payments are processed by a third-party provider.

Information collected automatically

• Device & usage: browser type, OS, referring/exit pages, timestamps, general location (country/region), and interactions (e.g., page views, features used). Analytics is only enabled after you consent (see Cookies Policy).
• Cookies/local storage: essential cookies for authentication and security; non-essential (e.g., Google Analytics) only after consent; live chat storage only after you accept the provider’s rules.
• Server logs: IP address and request metadata for security and fraud prevention.

Information from third parties

• Payment provider (future): limited billing metadata to reconcile subscriptions (no full card numbers are stored by us).
• Single sign-on or integrations (if enabled): profile basics and tokens as authorized by you.

• Provide, maintain, and improve the Services and features you request.
• Create and secure your account, authenticate logins, and prevent fraud/abuse.
• Operate analytics (after consent) to understand usage and enhance performance.
• Provide support and respond to your inquiries via email or live chat.
• Process subscriptions and manage billing (via our payment provider).
• Enforce Terms, comply with law, and protect our rights and users.
• Aggregate and de-identify data for product insights and benchmarking.

• Contract: to create your account, deliver the Services, and provide support.
• Consent: to set non-essential cookies/analytics, to run live chat tracking (per provider’s rules), and to send certain communications where required.
• Legitimate interests: to secure our Services, prevent abuse, improve features (where compatible with your rights), and perform limited internal analytics.
• Legal obligation: to comply with applicable laws, orders, and regulatory requests.

We do not sell personal information. We may share:

• Service providers: hosting, security, analytics (after consent), live chat, email, and payment processing. They act under contract and process data only on our instructions.
• Payment processors (future): to process subscriptions and combat fraud.
• Compliance & safety: to competent authorities or third parties when required by law or to protect rights, safety, and integrity of the Services.
• Corporate transactions: in connection with a merger, acquisition, financing, or sale of assets, subject to appropriate safeguards.

• Account data: kept for the life of your account, then deleted or anonymized within 24 months unless we must keep it longer (e.g., legal obligations).
• Trading content: retained until you delete it or close your account.
• Analytics data: retained in Google Analytics for up to 14 months (after consent).
• Server logs: typically up to 90 days, unless needed for security or legal purposes.
• Support/chat records: per our and the chat provider’s retention schedules.

• Encryption in transit and at rest (where supported).
• Passwords stored using strong one-way hashing and additional safeguards.
• Role-based access controls and least-privilege practices.
• Logging/monitoring, backups, and disaster recovery procedures.

If data is transferred outside your country (e.g., to the U.S. or other locations), we implement appropriate safeguards such as the EU Standard Contractual Clauses (and UK Addendum, where applicable) and other measures to protect your information in line with applicable law.

EEA/UK users

• Access, rectification, erasure, restriction, portability, and objection.
• Where processing is based on consent, you may withdraw consent at any time (e.g., by clearing cookies for analytics; see Cookies Policy).
• You may lodge a complaint with your local supervisory authority (e.g., in the EEA or the ICO in the UK).

California residents (CCPA/CPRA)

• Right to know, delete, correct, and limit use/disclosure of sensitive personal information.
• No sale of personal information. We also do not “share” personal information for cross-context behavioral advertising unless we enable advertising features in the future and only after consent.
• Submit requests at email support@tradingmetrics.com. We honor Global Privacy Control (GPC) signals where legally required.

• Cookies/Analytics: non-essential cookies only run after you click “OK” on our banner. To withdraw, clear your browser cookies (see the Cookies Policy).
• Live chat: tracking within the chat is blocked until you accept the provider’s rules in the chat popup.
• Emails: you can opt out of non-transactional emails via unsubscribe links.

If you subscribe, payments will be handled by a third-party provider (e.g., Coinbase or another processor we integrate). We receive limited billing metadata from the provider for account and fraud-prevention purposes. We do not store full payment card details on our servers.

The Services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us and we will take appropriate steps to delete it.

We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. The “Last Updated” date at the top of this page indicates the latest version. Material changes will be announced on the site or via email where appropriate.

Questions or concerns about this Policy? Contact us at support@tradingmetrics.com or via Live chat.